Genossenschaft
Migros Zürich
Important IT Notices · Intranet web part · Microsoft 365
“Disruptions and maintenance work now reach our employees within minutes — directly on the intranet home page and clearly labelled. The Service Desk publishes, updates and archives all IT notices itself, with no detours.”
⚠ Self scanning
Disruption · 1 Oct 2026
⚙ Power BI
Maintenance · 4 Oct 2026 – 4 Oct 2026
⚙ E-learning cashier training
Maintenance · 5 Oct 2026 – 5 Oct 2026
ⓘ Username change
Important information · 4 Sep – 31 Oct 2026
✓ Checkout system disruption
Closure · 28 Sep 2026
Show older notices
Customer & project
IT communication for thousands of employees
The customer
Genossenschaft Migros Zürich
Genossenschaft Migros Zürich (GMZ) is one of the largest of the ten regional cooperatives of the Migros Group. Thousands of employees in stores, the operations centre and administration work every day with checkout, SAP, BI and self-scanning systems — and need the IT Service Desk to keep them informed about their status quickly and reliably.
The project
Central IT notices on the intranet home page
GMZ wanted to publish disruptions, maintenance work and important IT information faster and make them understandable at a glance. For this, SoftForge developed the “Important IT Notices” web part — embedded directly in the home page of the GMZ intranet on SharePoint Online, including its own administration interface through which the Service Desk records, schedules, updates, sends and archives notices.
Details
What has changed for GMZ
✕ Initial situation
IT notices got lost on the home page
IT notices on the intranet home page were barely distinguishable from other content. Whether a notice was urgent could not be seen at first glance, publishing was laborious, and past notices were hard to trace. Especially during disruptions, this cost valuable time — for the affected employees and for the Service Desk.
✓ Solution
One web part for disruptions, maintenance and information
SoftForge developed a tailor-made SPFx solution: a compact web part on the intranet home page and an administration interface for the Service Desk. Each notice is labelled with an icon and colour as a disruption, maintenance or important information — with the service, the affected group of people, scope of validity and time period. Notices are planned in advance with exact time windows, shown and hidden automatically and continued through updates; recurring maintenance is created from templates in seconds.
Customer benefits
Informed faster, oriented more clearly
Since its introduction, all employees can see directly on the intranet home page which systems are experiencing a disruption or are under maintenance — and what that means for them. The Service Desk publishes urgent notices itself in the shortest possible time, without a detour via corporate communications.
- Clear colour and icon labelling for disruptions, maintenance and important information — understandable at a glance
- Structured notices with information, impact, instructions and closure — so everyone knows what to do
- Time-controlled publication with exact time windows — notices appear and disappear automatically
- Updates on ongoing disruptions, sending by email and templates for recurring maintenance
- One click to all the details; past notices remain visible for two weeks and are then archived
Your project
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