New Power App for improved break management

Leuk-Stadt, 7 January 2025 – SoftForge AG is pleased to present a new Power App for optimising break management. The app is built on the Power Platform and is therefore seamlessly integrated into Microsoft 365 and Microsoft Teams. It offers a user-friendly and efficient solution for organising breaks.

Challenges in break management

Break management in BKW’s customer service posed a particular challenge. Until now, breaks had been managed via a Teams channel, which was confusing and cumbersome.

In an area such as the Customer Service Center, where schedules are tight and flexibility plays a key role, a solution therefore had to be developed that offers sensible break management for both employees and Workforce Management.

Customer service employees needed a way to book their breaks independently and flexibly, without relying on manual coordination or complicated processes. At the same time, it was crucial for Workforce Management to keep an overview of and control over the available break slots at all times, and to be able to make adjustments when needed – especially in rapidly changing situations.

The solution: the Power App from SoftForge AG

With the support of Microsoft Power Platform, we at SoftForge implemented these requirements in an intuitive, user-friendly and efficient app. Our solution enables Customer Service employees to book their breaks easily and independently, while Workforce Management can flexibly adjust the break quota to capacity and workload.

The introduction of the app has not only reduced the administrative workload but also increased employee satisfaction. Workforce Management can now focus on other important tasks, as breaks can be managed independently by the employees themselves.

The collaboration with BKW shows how individually tailored solutions can not only optimise processes but also increase the satisfaction and efficiency of everyone involved:

"For our customer service employees, we had long been looking for a solution that would allow them to manage their short morning and afternoon breaks themselves. With Microsoft’s Power Platform, SoftForge fulfilled our wish. Our requirements were implemented in full, and we received a great, easy-to-use app with which the customer service agents can take their breaks at their own discretion. Our Workforce Management can adjust the break quota when needed. Planning breaks is now a thing of the past, and WFM can focus on other tasks. Thank you, SoftForge, for the professional and solution-oriented collaboration!"

Dario Rizzo

Head of Customer Service Support Units, BKW Energie AG

Would you like to find out more about our Break Management app? Visit the product page now and discover all its features in detail.

Would you also like more efficient break management in your company? Contact us using the form below — we will be happy to advise you.